1. Introduction
PeachByteSolutions LLC ("we," "us," or "our") operates Debt Defender ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.
By using Debt Defender, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you sign in using Google or Microsoft authentication, we receive your name and email address from these providers.
- Uploaded Documents: When you upload debt collection letters or bills, we process these documents to extract information for letter generation.
- Letter Data: Information you enter or edit in generated letters, including names, addresses, account numbers, and debt amounts.
- Payment Information: Payment details are processed securely by Stripe and are not stored on our servers.
2.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our Service, including pages visited and features used.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP addresses, access times, and referring URLs for security and analytics purposes.
3. How We Use Your Information
We use the information we collect to:
- Provide and improve the Debt Defender Service
- Process uploaded documents and generate dispute letters
- Manage your account and subscription
- Process payments through our payment provider
- Send important service updates and notifications
- Respond to your inquiries and support requests
- Analyze usage patterns to improve our Service
- Protect against fraud and unauthorized access
4. Document Processing and Data Retention
4.1 Document Handling
When you upload a document, we process it using AI technology to extract relevant information. Uploaded images are processed in memory and are not permanently stored. Only the extracted text data is saved to generate your letters.
4.2 Letter Storage
Generated letters and extracted data are associated with your account so you can access them later. This data is stored securely in our database.
4.3 Data Retention
We retain your account information and generated letters for as long as your account is active. If you delete your account, your data will be removed from our systems within 30 days, except where retention is required by law.
5. Information Sharing
We do not sell your personal information. We may share your information only in these circumstances:
- Service Providers: We use third-party services (Stripe for payments, OpenAI for document processing, AWS for hosting) that process data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
- With Your Consent: We may share information for other purposes if you give us explicit permission.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure authentication through trusted OAuth providers
- Regular security audits and monitoring
- Access controls limiting employee access to user data
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can access your account information and generated letters through the Service.
- Correction: You can update your information through your account settings.
- Deletion: You can request deletion of your account and associated data by contacting us.
- Data Portability: You can download your generated letters in PDF format.
- Opt-Out: You can unsubscribe from marketing emails using the link provided in those emails.
8. Third-Party Services
Our Service integrates with the following third-party services:
- Google/Microsoft OAuth: For secure authentication. Their privacy policies apply to information they collect.
- Stripe: For payment processing. View their privacy policy at stripe.com/privacy.
- OpenAI: For document processing. View their privacy policy at openai.com/privacy.
9. Children's Privacy
Debt Defender is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to request deletion of personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
To exercise these rights, contact us at the email address below.
11. International Data Transfers
Our Service is operated in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
PeachByteSolutions LLC
Email: support@debtdefender.ai
Website: peachfamilybrands.com